Return & Refund Policy

Due to the perishable nature of our products, we do not require returns.

We want you to shop with complete confidence.

💯 Satisfaction Guarantee

If you are not 100% satisfied with your order, we will make it right — no hassle.

You may choose one of the following:

✅ Full refund

✅ Replacement shipment (free of charge)

No need to return the product.

📅 Timeframe

Please contact us within:

48 hours after delivery

so we can properly assist you while the product condition is still verifiable.

📩 How to Request a Refund or Replacement

To request a refund or replacement, simply contact us with:

Your order number

A brief description of the issue

(Optional but recommended) a photo of the product

Email:

customerservice@freshpitaya.com

🚫 Non-Returnable Items

Because our fruits are fresh and perishable:

Items cannot be returned

We do not accept physical returns

💳 Refund Processing

Once your request is approved:

Refunds are issued to your original payment method

Processing time: 3–7 business days

🎁 Gifts

If your order was a gift:

We can issue store credit or a replacement shipment

⚠️ Important Notes

We reserve the right to deny refund requests in cases of:

Incorrect shipping information provided by the customer

Failed delivery attempts due to recipient unavailability

Contact Us

If you have any inquiries regarding our Returns and Refunds Policy, please reach out to us via email customerservice@freshpitaya.com