FAQs

Orders & Shipping

Where do you ship?

We ship fresh tropical fruits across the United States.

Product & Freshness

Are your fruits fresh?

Yes! All our fruits are freshly harvested and shipped directly to you.

We work with trusted growers to ensure premium quality.

How long does shipping take?

Orders are typically processed within 1–2 business days and delivered within 2–5 business days, depending on your location.

We prioritize fast shipping to ensure maximum freshness.

What if my fruit arrives damaged or not fresh?

No worries — we’ve got you covered.

If you’re not 100% satisfied, we offer:

• ✅ Full refund

• ✅ Free replacement

Just contact us within 48 hours of delivery.

How are the fruits packaged?

All fruits are carefully packed to protect them during transit.

We use secure packaging to ensure your order arrives fresh and in excellent condition.

Why does my fruit look different from the pictures?

Our fruits are natural products, so size, color, and shape may vary slightly.

This is completely normal and does not affect quality or taste.

When is the fruit ready to eat?

Some fruits may arrive slightly firm to ensure they don’t spoil during shipping.

Simply let them ripen at room temperature for a few days for the best flavor.

Payments & Orders

What payment methods do you accept?

We accept all major payment methods, including:

• Credit/Debit Cards

• Secure online payments

Can I cancel or change my order?

If your order has not been shipped yet, we’ll do our best to help.

Please contact us as soon as possible at:

customerservice@freshpitaya.com

Returns & Refunds

Do I need to return the product?

No.

Because our products are perishable, we do not require returns.

What is your refund policy?

If you are not satisfied with your order, you can request:

• Full refund

• Replacement shipment

No return required.

Subscriptions & Boxes

Do you offer fruit boxes?

Yes! We offer curated exotic fruit boxes so you can enjoy a variety of tropical fruits in one order.

Contact

How can I contact you?

You can reach us anytime at:

customerservice@freshpitaya.com

We’re happy to help!

Do you offer subscriptions?

Yes — you can subscribe to receive fresh tropical fruits regularly.

Perfect for enjoying seasonal fruits without reordering.